Fiona Crozier has worked in higher education for 25 years and joined the QAA in 1998. From April 2013 – July 2015, she worked as Director of Quality at University College Cork, Ireland and returned to QAA in August 2015.
Her higher education experience spans HE institutions and national/international agencies. It ranges from policy development and the development of review methodologies to aspects of the quality assurance remit of the Bologna Process, including drafting the revised Standards and Guidelines for Quality Assurance in the EHEA (ESG 2015). She has implemented review methodologies (including the training of reviewers) and has managed multiple reviews. She has managed internal and external quality assurance procedures in the UK and internationally.
Fiona was a member of the Board of the European Association for Quality Assurance (ENQA) from 2008-2013 and was Vice President of the same from 2009-2013. She has been involved in projects in Africa, Latin America, the Far East and Europe.
She chaired the INQAAHE review of QQA, Bahrain in 2014, is a current reviewer for the Danish Accreditation Agency and the Finnish Evaluation Council and is a current chair for ENQA reviews of Quality Assurance Agencies. Among her agency roles, she is currently a member of the International Advisory Committee for the Swedish quality assurance agency (UKA) and of the Advisory Board of the French agency (HCERES). She is currently an ENQA expert on the EU-funded SHARE project in the ASEAN region.