Building a Sustainable Quality Culture: From Internal Quality Assurance to External Quality Assurance
Crucial to the development of a quality culture is the need to develop an integrated internal quality assurance system that promotes quality improvement and which takes into consideration the particularities and context of individual institutions and that help respond to the needs of external quality assurance. The aim of this workshop is to raise awareness on how to develop and sustain an internal quality culture and to build capacity to enable participants to develop/ review or reflect on their current internal quality assurance system (quality objectives and policy, process, tools, instruments, structures, etc.) as well as consider the ‘soft’ aspects that will enable institutions to drive a quality culture. Participants will also engage in reflecting on their own quality culture.
The program will consider at how institutions can shift from quality assurance to quality enhancement.
• University’s Leadership Team including: Presidents, Vice Presidents and Provosts
• Deans and Directors of Quality Assurance and Accreditation Offices
• Managers and staff working within Effectiveness and Institutional Research
• Deans, Academic Administrators and academic support staff in charge of overseeing the quality of
programs and services